Returns & Refunds Policy

At ShopziExpress, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please read our Returns & Refunds policy below:

1. Return Eligibility You may return most items within [30 days] of receiving your order, provided they are in their original condition, unused, and in the original packaging. Some items are non-returnable, including:

• Gift cards
• Personalized items
• Clearance or sale items

2. How to Initiate a Return To initiate a return, please follow these steps:

• Contact our customer support team at [support@shopziexpress.com] with your order number and the reason for the return.
• We will provide you with a Return Authorization (RA) number and instructions on how to proceed.

3. Shipping Costs Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will cover the return shipping costs.

4. Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [X business days].

5. Exchanges If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [X days] of receipt. We will guide you through the return process and arrange for a replacement or refund.

7. Non-Returnable Items Certain items cannot be returned for hygiene or safety reasons, including:

• Intimate apparel
• Personal care products

8. Contact Us If you have any questions about our Returns & Refunds policy, please reach out to our customer support team at [support@shopziexpress.com].

Thank you for shopping with ShopziExpress! Your satisfaction is our priority.